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Companies Serviced

    Hartford Life and Accident Insurance Company
    Hartford Life and Annuity Insurance Company
    Hartford Life Insurance Company
    John Alden Life Insurance Company
    Time Insurance Company
    Union Security Insurance Company
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Important Messages

If your paycheck is affected by the federal government shutdown, you don't need to worry about losing your insurance coverage during this event. Please contact us for assistance at 1-800-243-5433, Monday to Friday, 7:30 a.m. to 6 p.m. CST.

Important information for Illinois Customers Residing in Christian County. Our thoughts are with you and your loved ones as you deal with this crisis.

The Illinois Department of Insurance issued Company Bulletin 2018-12 due to the Governor declaring a state of emergency in Christian County because of the recent storms. The Bulletin requests insurers to help provide safeguards for consumers and to ensure that Illinois customers affected by this disaster do not suffer unnecessary hardship. To accomplish these goals, we will take the following actions:

  • Place a moratorium on cancellations and nonrenewals: We will withdraw any cancellation or nonrenewal notice issued on or after November 23, 2018 and will not cancel any policy for nonpayment of premium until January 23, 2019, for policy owners impacted by the flooding and living in or around the affected counties. Policy owners will have until January 23, 2019 to pay overdue premiums.

  • Grant to affected policy owners an extension of policy provisions or other requirements that impose a time limit for an insured or claimant to take action (e.g., submission of a claim or proof of loss, or reporting of information) of 60 days from the last due date (additional extensions may be approved on a case-by-case basis if deemed reasonable given an individual's circumstances).

  • Take into consider other policy or contract requirements, or other rating or underwriting rules, when they are not met as a result of this disaster.

If you have questions about this, please contact your Financial Professional or the Customer Service Center at 800-243-5433. We will be happy to address any questions or concerns you may have regarding any disaster-related dispute or issue.

If you have a disaster-related dispute or issue, you may also contact the Illinois Department of Insurance's toll-free complaint hotline at 1-866-445-5364 or file a complaint online at: